Customer Intelligence & Action
Customer experience shouldn’t just be measured.It should move.
CX Gauge helps businesses understand customer signals and turn them into action.
Signals
What customers are telling you.
Context
What those signals really mean.
Understanding
What matters most.
Action
What should happen next.
Customer signals
Your customers are always telling you something.
Through every conversation, interaction, piece of feedback and moment along their journey.
- Conversation
- Feedback
- Behaviour
- Transaction
- Service
- Intent
The challenge
The challenge isn’t hearing the signal.
It’s knowing what it means.
CX Gauge
It’s knowing what to do with it.
CX Gauge connects the dots between customer signals to reveal context, understand what matters and support meaningful action.
See the full picture
Bring customer signals together.
Understand what matters
Reveal the context behind the signal.
Act with confidence
Know what should happen next.
Sense. Understand. Act.
CX Gauge helps you make sense of what is changing, understand why it matters and focus on what to do next.
Scroll to see how it works
Detect what is changing.
CX Gauge connects relevant customer and operational data to help surface meaningful changes, patterns and anomalies.
For example
Customer calls are 32% lower than usual this week.
Put the change into context.
CX Gauge helps compare what is happening now against historical patterns and other relevant connected data, helping teams understand why a change may matter.
For example
The decline is unusual for this period and coincides with other changes across the business.
Focus on what matters next.
CX Gauge helps turn understanding into direction, helping teams focus their attention, investigate the right areas and make better-informed decisions.
For example
The right team can investigate the change and decide what action to take.
- Sense
- Understand
- Act
- 01
Sense
Detect what is changing.
CX Gauge helps surface meaningful changes, patterns and anomalies across connected data.
- 02
Understand
Put the change into context.
Understand how changes compare with historical patterns and other relevant information.
- 03
Act
Focus on what matters next.
Help the right teams investigate, prioritise and make better-informed decisions.
From signal to understanding.
From understanding to action.
That is how CX Gauge helps businesses move beyond simply measuring customer experience.
- Signal
- Understanding
- CX Gauge
- Action
A more intelligent way to understand
Technology should help us understand what is happening.
CX Gauge connects the data around your customer experience, helping you spot what has changed, understand why it matters and know where to focus next.
Illustrative example
Signal detected
Customer calls dropped 32% this week.
A meaningful change has been detected.
CX Gauge understands
This is outside the normal pattern.
CX Gauge compares what is happening now with historical and connected data.
CX Gauge identifies
Something has changed that needs attention.
CX Gauge brings relevant changes and signals into context to help teams understand where to investigate.
Next action
Focus your attention where it matters.
Move from simply seeing a change to understanding where your team should look next.
Outcome
Faster understanding. Better decisions.
See what changed
Identify meaningful changes across connected data.
Understand why it matters
Put patterns and changes into the right context.
Know where to focus
Help teams direct attention toward what needs to be understood or addressed.
Feel Safe Using CX Gauge
Your data should work for you — and remain under your control.
Upload operational data
Upload the operational data you want CX Gauge to analyse.
You don’t need to provide customer names or real agent names. Where appropriate, an agent ID can be enough to understand performance and patterns.
Privacy
Control your data
Once your analysis is complete, you can remove the uploaded data.
Your data doesn’t need to stay in CX Gauge longer than necessary.
Control
Your environment
Prefer to keep your data within your own environment?
CX Gauge can support on-premise data hosting for organisations that require greater control over where their data is stored.
Flexibility
Curious about CX Gauge?
Tell us where to reach you. We’ll take it from there.
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Curious about CX Gauge?
Tell us where to reach you. We’ll take it from there.